Terms & Conditions

Southern Vitality and Weight Loss ("we," "our," "us") provides weight management, medical oversight, nutrition counseling, and related wellness services.

Services may include prescription medications such as semaglutide, tirzepatide, vitamin injections, peptides, and other therapies, as deemed appropriate by our licensed medical providers.

We are committed to providing safe, transparent, and affordable access to licensed providers and prescription treatments.

If you experience any issue with your order or have questions, please contact us:

• Email: info@southernvitalityandweightloss.com
• Phone: 229-335-4937

We aim to resolve all concerns promptly and professionally.

The Standard Process

1. Submit Intake Form — Complete your medical questionnaire in full
2. Provider Review — A licensed provider evaluates your eligibility
3. Approval & Prescription — If approved, your prescription is sent to our partner pharmacy
4. Fulfillment & Shipping — Medication is compounded and shipped directly to you

Typical Timeline

• 5–7 business days from approval to delivery
• 2–3 business days for shipping once medication is dispatched

Potential Delays

Delays may occur if:

• Medical intake is incomplete
• Identity verification is missing or unclear
• Required medical records or labs are not submitted
• You do not respond to provider communication
• Shipping address or contact information is incorrect

Patients are responsible for checking email (including spam/junk folders) and responding promptly.

Our services are intended for weight loss, wellness, and lifestyle improvement.

• Results vary and are not guaranteed
• Treatment may be adjusted or discontinued at provider discretion
• Services do not replace primary care or emergency medical care

Patients agree to:

• Provide accurate and complete medical information
• Disclose all medications, allergies, and conditions
• Follow all dosing and treatment instructions
• Report side effects promptly

Failure to comply may result in denial or termination of care without refund.

All treatments carry potential risks, including but not limited to:

• Nausea, vomiting
• Diarrhea or constipation
• Low blood sugar
• Gallbladder issues
• Injection-site irritation

Rare but serious complications may occur. Patients must report any adverse effects immediately.

• All services are self-pay
• No subscriptions or automatic recurring charges
• All purchases are one-time transactions
• When you submit your intake, a temporary authorization hold for your quoted total is placed on your payment method — you are not charged at that time
• Your payment is captured (charged) only if and when a licensed provider approves your treatment plan
• Pricing may change at any time without notice

Authorization Hold — You Are Not Charged Up Front

When you submit your intake, we place a temporary authorization hold on your payment method for your quoted total. You are only charged if a licensed provider approves your treatment plan. If you are not approved, the hold is released automatically and no charge is made; pending authorizations typically drop off your statement within a few business days.

When You May Cancel

You may cancel your order at no cost only if:

• Your prescription has not yet been approved, AND
• Your order has not been sent to the pharmacy for fulfillment

Cancelling before approval releases the authorization hold — no charge is made. If a charge has already been captured but your order has not been sent to the pharmacy, a full refund will be issued, processed within 5–10 business days to the original payment method.

When Sales Become Final (No Refunds)

ALL SALES ARE FINAL once:

• Your prescription has been approved by a licensed provider, AND
• The prescription has been submitted to the pharmacy for compounding/fulfillment

Due to federal and state regulations, prescription medications cannot be returned or refunded once dispensed.

30-Day Order Finalization

Any order remaining active for more than 30 days from purchase will be considered fulfilled as a medical service, regardless of shipment status. No refunds will be issued after this period.

• Medications are shipped via FedEx, UPS, or USPS
• Tracking information will be provided once shipped
• Estimated delivery: 2–3 business days after shipment

Important

• We are not responsible for delays caused by shipping carriers
• Incorrect addresses provided by the patient are the patient's responsibility
• If a package is lost or damaged, contact us and we will assist in resolution

• 24-hour notice required for cancellations or rescheduling
• Missed appointments may be subject to a fee

We comply with all applicable HIPAA regulations. Your information will only be shared:

• With licensed providers involved in your care
• With partner pharmacies fulfilling your prescription
• As required by law

By submitting your information, you consent to receive SMS/text messages, emails, and phone calls including treatment updates, follow-ups, and promotions.

You may opt out at any time.

Southern Vitality and Weight Loss and its affiliates are not liable for:

• Undisclosed medical conditions
• Improper medication use
• Failure to follow instructions
• Third-party delays (pharmacy, shipping, etc.)

Patients assume full responsibility for participation in treatment.

Disputes will first be addressed through good faith negotiation. If unresolved, disputes shall be settled via binding arbitration in Lowndes County, Georgia.

By receiving services, you acknowledge that you:

• Have read and understood these Terms
• Had the opportunity to ask questions
• Agree to all conditions stated above